The hotel offers amenities for your comfortable stay and unforgettable experiences
Wi-Fi
Parking
Off-site car park
Luggage storage
24-hour services
24-hour reception
24-hour security
General
No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Allergy-free rooms
Coffee shop
Smoke detectors
Fire extinguishers
Key access
Sports & Fitness
Golf course
Guest Parking
Electric kettle
Cookware/ Kitchen utensils
Services
Room service
Housekeeping
Dry cleaning
Tours/Ticket assistance
Welcome drink
Happy hour
Dining
In-room breakfast
Restaurant
Bar/ Lounge area
Special diet menus
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Children's buffet
Spa & Leisure
Plunge pool
Sun terrace
Spa & wellness centre
Sauna
Steam room
Jacuzzi
Room features
Air conditioning
Heating
Sitting area
Garden furniture
Tea and coffee facilities
Dining table
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Cookware/ Kitchen utensils
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
1057 Arawa Street,
Rotorua,
New Zealand,
3010,
Bay of Plenty
Map view
street view
1057 Arawa Street,
Rotorua,
New Zealand,
3010,
Bay of Plenty
City landmarks
Ranolf Street and Lake Road
Kuirau Park
940 m
Mall
Central Mall
840 m
Hemo Road
Te Puia
3.3
km
RotoruaNew Zealand
Lake Rotorua
840 m
Mataiwhera St
Ohinemutu
760 m
Corner of Mataiawhea & Korokai Streets Ohinemutu
Saint Faith's Anglican Church
990 m
Museum
Bibleworld Museum and Discovery Centre
990 m
Tunohopu St
Te Hahi o te Whakapono
980 m
Arawa Street & Fenton Street Behind Rotorua i-SITE Visitor Centre
Statue of Jean Batten
610 m
Rotorua 3010
Rotorua Lakefront Heliport
640 m
Church
Saint Lukes Church
640 m
Church
Saint Michaels Catholic Church
660 m
Event hall
Te Runanga Tea House
680 m
Ohinemutu
Rotorua Lakefront Boardwalk
830 m
Gallery
Helium Gallery
990 m
Nearby
1000 Hinemoa St
Polynesian Spa
510 m
booking office 1220 Hinemaru St
Tamaki Maori Village
420 m
Golf Course
Government Gardens
470 m
1 Queens Drive Government Gardens
Arawa War Memorial Statue
250 m
Queens Drive
Fred W Wylie Memorial Statue
490 m
1 Queens Drive
Sulphur Point
250 m
Spa Centre
The Spa Rotorua
420 m
1210 Arawa Street
Fancy Meow Cat Cafe
440 m
Mall
Eat Street
450 m
RotoruaNew Zealand
Lake Rotoiti
490 m
RotoruaNew Zealand
Lake Tarawera's Hot Water Beach
490 m
1234 Fenton Street
Rakai Jade
380 m
1093 Tutanekai St
Madhouse Design Store & Gallery
490 m
Lake Rotoma
490 m
1174 Whakaue Street
Puawai Jade
510 m
Restaurants
Duke's Bar & Restaurant
10 m
1057 Arawa Street Prince's Gate Hotel
Aroma cafe
180 m
1126 Fenton Street
Fat Dog Cafe & Bar
290 m
1161 Arawa Street
Joy Inn Korean Restaurant
250 m
1121 Fenton Street
Pig & Whistle
390 m
1182 Tutanekai Street Cnr Haupapa and Tutanekai Streets
The Social Room
250 m
The Blue Baths
Indian Star Restaurant
440 m
1118 Tutanekai Street
Atticus Finch
490 m
Eat Street 1106 Tutanekai Street
Vnam Kitchen Restaurant
340 m
1220 Fenton Street
Yamato Japanese Restaurant
370 m
1123 Pukuatua Street
El Mexicano Zapata
340 m
1148 Tutanekai Street
CBK Craft Bar & Kitchen Rotorua
440 m
1115 Tutanekai Street Eat Streat
Reviews and Ratings
Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
Great location
Friendly staff
Cramped rooms
Limited dining options
7.6/10
Very good
Rooms
7.4
Location
8.8
Service
8.0
Dining
7.0
Guest reviews
7.6/10
based on 8 reviews
8.0
8.0/10 based on 2409 reviews
Thomas
United Kingdom,
March
2024
6.8/10
The hotel is situated in the heart of Rotorua, across from Government Gardens, making it a fabulous location for exploring the city. The rooms, although spacious, felt like they were last updated in the 1970s. The service was satisfactory, with engaging and humorous staff members. While the dining was inconsistent, ranging from poor to satisfactory, the facilities offered a relaxing experience.
Rooms
6.0
The rooms provided ample space for our overnight visit.
Service
5.0
The staff were not overly friendly upon check-in or check-out.
Location
9.0
The hotel's location is excellent for exploring Rotorua, just a short walk from the main shopping and dining area, lake, and Government Gardens.
Dining
6.0
The dining experience was mixed, with improvements needed in consistency.
Facilities
8.0
Facilities offered a relaxing ambiance for guests.
Ronald
United States,
December
2023
8.6/10
I had a mixed experience at the hotel. The rooms were comfortable and spacious, but there was a sense that the place cared more about profits than customer satisfaction. The service was top-notch, with accommodating and enthusiastic staff going the extra mile. The location was amazing, right across from the Government Gardens, although the surroundings out the back were less appealing. The dining experience was fantastic, hinting at promising changes in the future.
Rooms
8.0
I stayed in a two-bedroom suite in the newer section, and it was spacious and comfortable.
Service
9.0
The staff were extremely accommodating and full of enthusiasm, providing excellent service.
Location
9.0
The hotel's location was fantastic, right across from the Government Gardens and very central to the city.
Dining
9.0
The dining experience was fantastic, with a variety of hot meals, cereals, and fruits.
Facilities
8.0
The hotel had all the facilities I needed for a comfortable stay.
Sam
United States,
November
2023
7.4/10
I had a mixed experience at this hotel. The rooms were initially noisy, but the staff was quick to address the issue and my stay was fabulous after the room change. The room felt a bit narrow, but the view to the courtyard below was lovely. The genuine kauri wardrobes added a nice touch to the room.
Rooms
8.0
The room noise was quickly resolved, and the room change made my stay fabulous. The room layout felt a bit narrow, but the view of the courtyard below was delightful. The kauri wardrobes were a nice addition.
Service
9.0
The staff was not only helpful but also very pleasant, making my interactions enjoyable. Their efficiency in resolving room issues promptly was great. Though I felt a bit eerie about a possible ghost, the overall service was friendly and efficient.
Location
7.0
The hotel's location was convenient for exploring Rotorua, with everything in town within easy reach. It was also great for accessing various excursions in the area. However, the noise from water pipes was a downside, affecting relaxation during my stay.
Dining
6.0
The dining experience was satisfactory, with decent food choices, although nothing extraordinary. I was a bit disappointed by the limited selection at breakfast, particularly the lack of coffee refills. On the upside, the cooked-to-order options were fantastic.
Facilities
7.0
The hotel's facilities provided the basics one would expect, offering room service, dry cleaning, and housekeeping. Additionally, assistance with luggage and tour bookings was convenient. However, the dining options were not as varied as desired.
Matthew
United Kingdom,
October
2023
7.0/10
I was excited to stay at this hotel, but unfortunately, the experience had its ups and downs. The rooms were very comfortable and cozy, just what I wanted. On the downside, cleanliness was an issue with leftover rubbish from previous guests and some wear and tear visible. The service was a mixed bag, ranging from friendly and helpful to some waiting and grumpy attitudes. The location was quite good, within walking distance to various restaurants and attractions. The dining experience had its moments, with some fantastic options but also some disappointments. Overall, it was an okay stay with some room for improvement.
Rooms
7.0
The rooms, though comfortable, had some cleanliness issues and signs of wear and tear.
Service
6.0
The service varied from friendly and considerate to a bit grumpy and slow.
Location
8.0
The location was good, with proximity to restaurants and attractions.
Dining
7.0
The dining experience had its highs and lows, with a mix of fantastic options and disappointing moments.
Facilities
7.0
The facilities were decent overall, with room for improvement in some areas.
Stephen
United Kingdom,
October
2023
9.0/10
The hotel had a mix of positives and negatives. The rooms provided all necessities for independent living, but the style was marred by a poorly placed new TV. Nevertheless, the rooms were comfortable and stylish. The service was exceptional, with a welcoming and accommodating staff who went above and beyond. The location was fantastic, within walking distance of key attractions and offering a beautiful view of the park. Dining was a delightful experience with delicious meals at reasonable prices.
Rooms
8.0
The rooms were comfortable and stylish, but the new TV installation was poorly done.
Service
9.0
The service was exceptional, with a super friendly and welcoming staff.
Location
10.0
The hotel's location was awesome, with easy access to various attractions and overlooking the park.
Dining
9.0
The dining experience was fantastic, offering delicious meals at reasonable prices.
Facilities
9.0
The facilities were well-kept and functional.
Sophia
United Kingdom,
July
2023
7.8/10
The hotel offers rooms full of character and spaciousness, albeit a bit spooky and old with some flushing and ventilation issues. The service is impeccable, both in presentation and accommodating our needs, though the attempt at breakfast setup was quirky. The location is wonderful, with easy access to key attractions. The dining options vary from excellent to just decent. Overall, a mix of positives and quirks that make the stay memorable.
Rooms
7.0
The rooms have a lot of character and are spacious, but they don't match the photos and can feel airless on hot days.
Service
9.0
The service is top-notch, with friendly and accommodating staff, going the extra mile to ensure a pleasant stay.
Location
9.0
The hotel's location is fantastic, within walking distance to the town, near key attractions, and featuring multiple pools for guests to enjoy.
Dining
7.0
The dining experience ranges from excellent choices like the full English breakfast to just decent options; a bit of a mix in quality.
Facilities
7.0
Facilities are decent, though the tours with many stairs and narrow paths may not be accessible to all guests.
James
United Kingdom,
May
2023
8.2/10
The hotel room was lovely, very clean, spacious, with a comfortable bed, and good air conditioning for a good night's sleep. The service was exceptional, super friendly, and efficient. The location was fantastic, close to government gardens, perfect for relaxing walks. The dining experience was described as extremely average. Overall, the hotel provides a pleasant stay with great service and a convenient location but could improve the dining experience.
Rooms
9.0
The room was lovely, very clean, spacious, with a comfortable bed, and good air conditioning.
Service
10.0
The service was exceptional, super friendly, and efficient.
Location
9.0
The location was fantastic, close to government gardens, perfect for relaxing walks.
Dining
5.0
The dining experience was described as extremely average.
Facilities
The hotel offers excellent facilities for a comfortable stay.
Stephen
United States,
April
2023
7.4/10
My stay at the hotel had its ups and downs. The location was fantastic, allowing me to easily explore the town on foot. However, the room felt a bit cramped and had some maintenance issues. The dining experience was good overall, but the service was lacking in some areas.
Rooms
6.0
The room was super cramped and had a few minor maintenance issues. It was noisy and felt more like an old 2-bedroom motel unit.
Service
7.0
The staff were welcoming and kind, but there were some oversights such as leaving the blinds open consistently.
Location
9.0
The hotel's location was near town and perfect for exploring on foot. It was close to all the cafes and restaurants, making it convenient for sightseeing.
Dining
7.0
The dining experience was okay, with some delays in service. The staff in the dining room were lovely and helpful.
Facilities
8.0
The facilities were of character with amenities like room service, dry cleaning, housekeeping, and welcome drink service.
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